CLAIM

It happens that an ordered item is not available at the time of preparation of your order. In order not to make you wait, we send you a first parcel with the available items. The following parcels will arrive in the same time. We apologize for the wait and the inconvenience caused by these multiple shipments.

Any complaint concerning the execution of the order or the packaging must be made within 15 days of receipt of the package. This complaint must be made using the contact form. We will carefully examine any complaint that may be addressed to us and, where appropriate, we will not refuse to replace or refund all or part of the offending goods if we are responsible.

In order to make such a complaint, you will have to send us, in the contact form, precise information concerning your order (batch number, storage conditions, sowing condition....).

No action can be taken by you for the defects appearing:

• 50 days after delivery of the products when the defects concern the germination capacity,
• within the normal sowing period immediately following delivery where the defects relate to the authenticity of the seed, its varietal purity and specific purity.

It should be noted that in the case of a claim relating to identity, varietal purity, or germinative faculty, our liability, in the absence of agreement, may in no case exceed the total value of the articles delivered.